FAQs

Frequently Asked Questions (FAQ)

1. Are these shoes authentic and used?
Yes! All our shoes are 100% authentic and imported. They are pre-loved but in premium and excellent condition, carefully inspected for quality and authenticity.

2. What payment method do you offer?
We currently offer Cash on Delivery (COD) for a hassle-free shopping experience.

3. Can we return the product?
Yes! You can return the product. To initiate a return, please contact us on WhatsApp (03212484341) or email us at contactroyalstride@gmail.com.

4. When will I receive my order?
Your order will be delivered within 4 to 5 working days after confirmation.

5. Where is your outlet?
We are currently operating online only and do not have a physical outlet.

6. What’s your phone number?
You can contact us at 03212484341 for any inquiries or assistance.

7. How long will the shoes last?
The lifespan of the shoes depends on how frequently they are worn and how well they are maintained. Since our shoes are high-quality originals, they are durable and can last a long time with proper care. We recommend cleaning them regularly and avoiding rough usage for maximum longevity.

8. Can we check the shoes before paying the courier?
Yes! You can check the shoes before making the payment. If the courier does not allow it, don’t worry—we’ve got your back! Just contact us immediately, and we’ll assist you.

9. Where can I give my feedback?
We’d love to hear from you! You can share your feedback with us through WhatsApp (03212484341) or message us on Instagram (@royalstride.store).

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